Terms of Use
Effective date: 23 July 2026 Version: 1.2 Operator: Genvro
1. Acceptance of Terms
By accessing or using the Genvro platform, including our mobile application and website (genvro.app), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, do not use our services.
2. About Genvro
Genvro is a technology platform that enables individuals and businesses to receive voluntary financial support from their community via QR code and public payment pages. Genvro is not a charity, fundraising organisation, or financial services provider.
3. Eligibility
You must be at least 18 years of age to create an account and use our services. By registering, you confirm that you meet this requirement and that the information you provide is accurate and complete.
4. Account Registration
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@genvro.app if you suspect any unauthorised access to your account.
5. Payments and Fees
All payments made through Genvro are voluntary and processed via Stripe. A platform fee and a payment processing fee apply to each transaction and are disclosed at the time of checkout.
Payments received through Genvro are voluntary contributions and are not tax-deductible charitable donations. Genvro does not guarantee any minimum level of support or revenue.
Funds are paid out to your connected bank account in accordance with Stripe's payout schedule. Genvro has no control over Stripe's payout timelines.
Genvro is the merchant of record for contributions processed through the platform. Stripe is our payment processor and provides the underlying payment and payout infrastructure. Contributions are charged to the Supporter by Genvro and are then transferred to the Receiver's connected Stripe account, less the fees disclosed at checkout.
6. Refunds, Disputes and Recovery of Funds
6.1 Refunds
Contributions are voluntary and are generally final. Genvro may issue a refund at its discretion, including where a contribution was made in error, where it was made fraudulently or without the cardholder's authorisation, or where we are required to do so by law, by our payment processor, or by the card networks.
Refunds are processed by our payment processor and typically appear on the Supporter's statement within 5 to 10 business days.
6.2 Disputes and chargebacks
A Supporter's bank or card issuer may reverse a contribution by raising a dispute (also known as a chargeback). Disputes are decided by the card issuer and the card networks, not by Genvro. Where a dispute is raised, the disputed amount, together with any dispute fee charged by our payment processor, is debited from Genvro as the merchant of record.
6.3 Recovery from the Receiver
Where a contribution is refunded or reversed after the funds have been transferred or paid out to you, you remain responsible for that amount. You authorise Genvro to recover it, together with any associated processing or dispute fee, by any of the following means:
- deducting it from your available balance; - deducting it from contributions you receive in the future; - instructing our payment processor to reverse the corresponding transfer to your connected account; or - where the amount cannot be recovered by the means above, invoicing you for the outstanding amount, payable within 14 days of the invoice date.
If your balance is insufficient to cover the amount, your account may show a negative balance until it is cleared by future contributions or by payment from you.
Genvro may, at its discretion, choose to absorb a refunded or reversed contribution so that your balance is unaffected. Where we do so, that decision applies to that contribution only and does not waive our right to recover on any other occasion.
6.4 Fees already incurred
Platform fees and payment processing fees are incurred at the time a contribution is processed. Where a contribution is later refunded or reversed, those fees are generally not recoverable by you, and the amount we may recover under clause 6.3 is the amount debited from Genvro.
6.5 Withholding payouts
We may place a temporary hold on your payouts, or on an amount equal to a contribution under review, where a contribution is subject to a dispute or a refund request, where we reasonably suspect fraudulent, unauthorised or unlawful activity, or where we are required to do so by law or by our payment processor. We will notify you when a hold is applied and release it as soon as the matter is resolved.
6.6 Your consumer rights
Nothing in this section limits any right you may have that cannot be excluded under the Australian Consumer Law.
7. Acceptable Use
You agree not to use Genvro to violate any applicable law or regulation, engage in fraudulent or deceptive activity, solicit payments for illegal goods or services, impersonate any person or entity, interfere with or disrupt our services or infrastructure, or collect or harvest personal information of other users.
8. Content and Profile
You are solely responsible for the content you upload to Genvro, including your display name, profile photo, and custom message. Content must not be unlawful, offensive, defamatory, or infringing of third-party rights.
We reserve the right to remove content that violates these Terms at our sole discretion, without prior notice.
9. Intellectual Property
All intellectual property rights in the Genvro platform, including software, design, and trademarks, are owned by or licensed to Genvro. These Terms do not grant you any right to use our intellectual property except as expressly permitted.
10. Account Suspension and Termination
We may suspend or terminate your account at any time if you breach these Terms, engage in fraudulent activity, or if required by law. You may delete your account at any time via Settings > Delete Account in the app.
Upon termination, your right to use the platform ceases immediately.
11. Disclaimer of Warranties
The Genvro platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or secure.
12. Limitation of Liability
To the maximum extent permitted by law, Genvro shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use our services.
Nothing in these Terms limits liability that cannot be excluded under Australian Consumer Law.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.
14. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email or in-app notification. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
15. Contact
For questions regarding these Terms, please contact us at support@genvro.app.